Reach University — Candidate Story Dashboard

Who We Serve

Reach University recruits working adults — the majority employed as paraeducators — from underserved communities. Click any chart segment to filter all data across sections.

Key Finding

Reach survey respondents balance full-time employment with degree completion. 86% are female, 39% identify as Black/African American or Hispanic/Latino, and candidates work at employer partner schools primarily in Louisiana, California, and Arkansas. Additional demographics are presented below and are representative of responses collected since Fall 2022.

n = 8,736 unique respondents · View full dashboard ↗

Select card for additional detail.

Program Enrollment

Degrees, Certifications & Pathways

Distribution of 3,347 unique candidates across degree programs. Click a segment to filter.

Race & Ethnicity

Respondent Diversity

Distribution of 3,347 unique candidates by race and ethnicity. Click a segment to filter.

Degree Level

Undergraduate vs. Graduate / Credential

Distribution of 3,347 unique candidates by degree level.

Employer Partner States

Where Candidates Work & Learn

States with 40+ surveyed candidates. Click a bar to filter.

Gender

86% Female

Gender distribution across all surveyed candidates. Click to filter.

Community Context

Home vs. Employer Setting — Urban and Rural Split

Where candidates live vs. where their employer school is located.

Enrollment by Department

Academic Pathways

Department	Candidates	Share

Program Level Distribution

Where Candidates Are in Their Program

Level	Candidates	Share

Program Experience

How candidates experience Reach University across satisfaction, support access, student services, advisor relationships, and program alignment. Charts marked with a filter icon update when you select a segment in Who We Serve.

Satisfaction & Support Access

Undergraduate Program Satisfaction ▶ Filters Active

79.7% Extremely or Very Satisfied

Undergraduate candidates (BAGE, BLS2, BLS3, BLS4). Filtered by active selection.

Satisfaction Trend by Year

% Extremely or Very Satisfied

Tracking highly satisfied undergraduate candidates over time (all data).

Year	Responses	% Highly Satisfied

Student Support Accessibility ▶ Filters Active

82.7% Found It Easy or Very Easy

"How easy is it to get the student support help you need?" — filtered by selection.

Synchronous Sessions ▶ Filters Active

Do Weekly Live Sessions Work for Candidates?

"How do the weekly synchronous sessions work for your life?" Filtered by selection.

64%

Works Well

34%

Can Make It Work

Inconvenient

Program Alignment & Mission

Teaching Career Path ▶ Filters Active

92% Agree Reach Provides an Achievable Path

"Reach University provides a path to a teaching career I can complete given what else is going on in my life." (n=6,328)

Shared Goals ▶ Filters Active

93% Feel Reach and I Work Toward the Same Goals

"I feel like Reach University and I are working to achieve the same goals." (n=6,330)

Life Improvement

Mean Score: 7.9/10

"How much has Reach University improved your life?" — scale 0–10 (n=10,035)

Feedback Responsiveness

Mean Score: 7.9/10

"How likely do you think Reach University is to act on your feedback?" — scale 0–10 (n=9,962)

Support Services Helpfulness

About This Section

Candidates rate helpfulness of each department. Respondents who did not interact are excluded. Bars show % who rated the department "Very helpful."

Department Helpfulness — % Rated "Very Helpful"

Department	Respondents	% Very Helpful	Rating

Advisor Accessibility

Comfort Reaching Out to Candidate Advisor

"How comfortable do you feel reaching out to your candidate advisor?" (n=3,570)

Advisor Responsiveness

49% Rate Advisor Responsiveness as Very High

"Rate your level of responsiveness of your dedicated candidate success advisor." (n=2,179)

Candidate Services NPS

Would You Recommend Candidate Services? — Score: +10.4

"How likely is it that you would recommend Candidate Services to a friend or colleague?" (n=1,180)

33%

Promoters (9–10)

45%

Passives (7–8)

22%

Detractors (0–6)

+10.4

NPS Score

Candidate Voice

What candidates say in their own words — anonymized open-ended survey responses through Fall 2025. All personally identifiable information has been removed. Use the cross-filter from Who We Serve to explore voices by program or demographic.

Analysis of Candidate Voice

Open-Ended Responses Analyzed

18,022 survey participants provided substantive open-ended feedback of 30+ characters across all survey cycles.

Most Discussed Theme

Instructor quality appears as a top theme in both strengths and areas for improvement — indicating it is the most impactful factor in the candidate experience.

Top Strength Theme

Candidates most frequently cite Course content as a standout strength of the Reach experience.

Top Growth Opportunity

Candidates most commonly identify Communication as an area where Reach can do more. These insights drive program improvements.

What's Fueling Feedback

Top recurring themes from positive open-ended responses — "What is the program doing well? What's working for you?"

Theme Frequency

Instructor quality

100%

Course content

87%

Communication

74%

Class schedule

61%

Support & advising

48%

Career & growth

35%

Candidate Voices

What Items Can Be Improved

Top recurring themes from growth-oriented responses — "How can the program be improved? What could we do better?"

Theme Frequency

Instructor quality

100%

Communication

87%

Course content

74%

Workload & time

61%

Class schedule

48%

Career & growth

35%

Candidate Voices

The Bigger Picture

Mission Alignment

93% of candidates feel Reach and they are working toward the same goals — a strong signal of institutional trust and shared purpose.

Career Confidence

92% agree that Reach provides an achievable path to a teaching career, even given competing life demands — validating the working-adult model.

Community Reach

Candidates serve in both urban and rural communities. Reach is actively building educator pipelines in historically underserved settings across 7 states.

Diverse Representation

39% of Reach candidates identify as Black/African American or Hispanic/Latino — a testament to Reach's commitment to building a reflective educator workforce.

Candidate Voice Explorer

Qualitative & Quantitative Analyst

I'm an analyst that will surface themes within the qualitative data.

Ask me things like “What contributes to low engagement?” or “What do candidates communicate as program strengths?”

✨ Analyst Response — Claude